Retention in SaaS
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Retention, retention, retention
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The success of any SaaS (Software as a Service) business depends on retaining customers and generating recurring revenue. Churn, or the rate at which customers cancel their subscriptions, is…
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Build your own Customer Journey Map
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A customer journey map is a visual representation of the entire experience that a customer goes through while interacting with a company, from the initial awareness stage to the…